Shipping policy
Selva Care™ Shipping Policy
At Selva Care™, we are committed to delivering your order as efficiently and safely as possible. Please review the shipping details below before placing an order.
1. Shipping Method
All orders are shipped using Aramex Store-to-Door, a reliable courier service operating throughout South Africa.
2. Processing & Delivery Time
Orders are processed and delivered within an estimated timeframe of:
8–15 days from the date the order is placed.
This timeframe includes order processing, handling, and delivery.
Please note:
-
Delivery times are estimates and not guaranteed
-
Orders may arrive earlier or later than the stated timeframe
-
Remote or outlying areas may experience longer delivery times
3. Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to factors outside our control, including but not limited to:
-
Courier delays
-
Weather conditions
-
Public holidays
-
Operational issues
Selva Care™ is not liable for delays caused by courier services or circumstances beyond our control, as permitted under South African consumer protection laws.
We will, however, assist customers in tracking their orders where possible.
4. Incorrect or Incomplete Address Information
Customers are responsible for providing accurate and complete shipping details at checkout.
Selva Care™ is not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete address information.
5. Lost or Missing Parcels
If your order appears lost or has not arrived after the estimated delivery timeframe, please contact us at:
We will investigate the issue with the courier and advise on the appropriate next steps.
6. Contact Information
For any shipping-related questions, please contact us at: